Refund policy

TICON AI is prepaid: you add money to a wallet and requests are paid from it as they run. This page will describe when money can be returned. The commercial rules below are not decided yet and are marked as placeholders. Operator: TICON SYSTEM LTD (Bangladesh) and TICON SYSTEM Co., LTD (South Korea).

1. What is not charged in the first place

• A request that is rejected before it is sent to a provider (for example because of an invalid key or insufficient balance) costs nothing.
• If the provider fails before returning any output, the amount reserved for the request is released and nothing is charged.

2. Unused wallet balance

[[PLACEHOLDER: whether unused balance can be refunded, who can request it, the time window, minimum amount, fees withheld, refund method and processing time]]

3. Balance that has been used

[[PLACEHOLDER: treatment of charges for completed requests, including disputes about incorrect metering]]

4. Payment problems

If a payment was taken by the payment gateway but your wallet was not credited, or you were charged twice, write to support@ticonai.com with the payment reference shown by the gateway. We will check the payment record and tell you the outcome. [[PLACEHOLDER: target response time and the process for reversing duplicate payments]]

5. Promotional credit

[[PLACEHOLDER: whether bonus or promotional credit expires and whether it is refundable]]

6. How to ask

Use the contact page or write to support@ticonai.com. Please include the e-mail address of your account and the payment reference. [[PLACEHOLDER: identity checks required before a refund]]

7. Your statutory rights

[[PLACEHOLDER: counsel to add statutory consumer rights that cannot be limited, for the countries served]]